--- title: Latest blog and updates | Apex Configuration Group description: "ServiceNow CMDB guidance from practitioners: governance, discovery, identification and reconciliation, and data quality in complex enterprise estates." --- [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [tel:+442080588135](tel:+442080588135)[mailto:contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) # Latest Blog & Updates [Latest Blog & Updates](https://www.apexconfiguration.com/blog)[ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow)[CMDB](https://www.apexconfiguration.com/blog/tag/cmdb)[CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality)[Change Management](https://www.apexconfiguration.com/blog/tag/change-management)[Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping)[Agentic AI](https://www.apexconfiguration.com/blog/tag/agentic-ai)[CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership)[Compliance & Audit](https://www.apexconfiguration.com/blog/tag/compliance-audit)[Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design)[Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis)[Incident Management](https://www.apexconfiguration.com/blog/tag/incident-management)[Vulnerability Management](https://www.apexconfiguration.com/blog/tag/vulnerability-management)[Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies)[Cyber Security](https://www.apexconfiguration.com/blog/tag/cyber-security)[Dependency Views](https://www.apexconfiguration.com/blog/tag/dependency-views)[Enterprise Risk Management](https://www.apexconfiguration.com/blog/tag/enterprise-risk-management)[IT Cost Optimisation](https://www.apexconfiguration.com/blog/tag/it-cost-optimisation)[IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance)[Problem Management](https://www.apexconfiguration.com/blog/tag/problem-management)[Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors)[ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery)[CI Reconciliation](https://www.apexconfiguration.com/blog/tag/ci-reconciliation)[CMDB Remediation](https://www.apexconfiguration.com/blog/tag/cmdb-remediation)[CSDM](https://www.apexconfiguration.com/blog/tag/csdm)[Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management)[IRE](https://www.apexconfiguration.com/blog/tag/ire)[IT Asset Management](https://www.apexconfiguration.com/blog/tag/it-asset-management)[Operational Efficiency](https://www.apexconfiguration.com/blog/tag/operational-efficiency)[ServiceNow Advisory](https://www.apexconfiguration.com/blog/tag/servicenow-advisory) ## [50,000 Unresolved Duplicate Tasks: An IRE Rule With No Fallback](https://www.apexconfiguration.com/blog/unresolved-duplicate-tasks-ire-fallback) A client believed its Identification and Reconciliation Engine (IRE) was preventing duplicate configuration items (CIs). … [Read Story](https://www.apexconfiguration.com/blog/unresolved-duplicate-tasks-ire-fallback) [![Paulina Nadera](https://www.apexconfiguration.com/hs-fs/hubfs/paulina-nadera.webp?width=40&height=40&name=paulina-nadera.webp)](https://www.apexconfiguration.com/blog/author/paulina-nadera) by [Paulina Nadera](https://www.apexconfiguration.com/blog/author/paulina-nadera) 3 min read Oct 2, 2026, 9:00:01 AM [![Two analysts sit at a desk in a bright open-plan office, reviewing a long list on a wide monitor](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Bright%20Modern%20Open%20Plan%20IT%20Office.png?width=720&name=Bright%20Modern%20Open%20Plan%20IT%20Office.png)](https://www.apexconfiguration.com/blog/unresolved-duplicate-tasks-ire-fallback) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [IRE](https://www.apexconfiguration.com/blog/tag/ire) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis) ## [Recurring Incidents: Spotting Patterns Across Shared CIs](https://www.apexconfiguration.com/blog/recurring-incidents-shared-cis) Recurring incidents often don't look recurring. They arrive on different services, through different support groups, wit … [Read Story](https://www.apexconfiguration.com/blog/recurring-incidents-shared-cis) [![Krzysztof Chrzanowski](https://www.apexconfiguration.com/hs-fs/hubfs/krzysztof-chrzanowski.webp?width=40&height=40&name=krzysztof-chrzanowski.webp)](https://www.apexconfiguration.com/blog/author/krzysztof-chrzanowski) by [Krzysztof Chrzanowski](https://www.apexconfiguration.com/blog/author/krzysztof-chrzanowski) 4 min read Oct 1, 2026, 9:00:02 AM [![](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Female%20Engineer%20Holding%20Patch%20Cables%20In%20Network%20Room.png?width=720&name=Female%20Engineer%20Holding%20Patch%20Cables%20In%20Network%20Room.png)](https://www.apexconfiguration.com/blog/recurring-incidents-shared-cis) [Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Problem Management](https://www.apexconfiguration.com/blog/tag/problem-management) [Dependency Views](https://www.apexconfiguration.com/blog/tag/dependency-views) ## [What Is A Configuration Item? Classes, Identifiers And Life Cycle](https://www.apexconfiguration.com/blog/what-is-a-configuration-item-classes-identifiers-and-life-cycle-explained) A configuration item (CI) is any component that needs to be managed to deliver a service, recorded in the configuration … [Read Story](https://www.apexconfiguration.com/blog/what-is-a-configuration-item-classes-identifiers-and-life-cycle-explained) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 4 min read Sep 30, 2026, 9:00:01 AM [![](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Modern%20Office%20Configuration%20Management%20Setup.png?width=720&name=Modern%20Office%20Configuration%20Management%20Setup.png)](https://www.apexconfiguration.com/blog/what-is-a-configuration-item-classes-identifiers-and-life-cycle-explained) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [CSDM](https://www.apexconfiguration.com/blog/tag/csdm) [Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design) ## [Wiz Integration Doubled Cloud CIs With No De-duplication Tasks](https://www.apexconfiguration.com/blog/wiz-integration-duplicate-cloud-cis) A security tool integration doubled the number of cloud server configuration items (CIs) in one broadcaster's configurat … [Read Story](https://www.apexconfiguration.com/blog/wiz-integration-duplicate-cloud-cis) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 4 min read Sep 29, 2026, 9:00:01 AM [![Two engineers stand beside a large monitor in a dim broadcast control room, with columns of data on the screen](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Dim%20Broadcast%20Control%20Room%20With%20Engineers%20And%20Server%20Monitor.png?width=720&name=Dim%20Broadcast%20Control%20Room%20With%20Engineers%20And%20Server%20Monitor.png)](https://www.apexconfiguration.com/blog/wiz-integration-duplicate-cloud-cis) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors) [Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis) ## [Why Your Change Advisory Board Is Approving Changes Blind](https://www.apexconfiguration.com/blog/change-advisory-board-cmdb-risk) Most change advisory boards approve changes on configuration data they never see. The risk rating, the impacted services … [Read Story](https://www.apexconfiguration.com/blog/change-advisory-board-cmdb-risk) [![Krzysztof Chrzanowski](https://www.apexconfiguration.com/hs-fs/hubfs/krzysztof-chrzanowski.webp?width=40&height=40&name=krzysztof-chrzanowski.webp)](https://www.apexconfiguration.com/blog/author/krzysztof-chrzanowski) by [Krzysztof Chrzanowski](https://www.apexconfiguration.com/blog/author/krzysztof-chrzanowski) 5 min read Sep 28, 2026, 9:00:00 AM [![Three managers with laptops at the end of a long boardroom table, one raising her hand to approve](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Corporate%20Boardroom%20Meeting%20with%20Manager%20Approving.png?width=720&name=Corporate%20Boardroom%20Meeting%20with%20Manager%20Approving.png)](https://www.apexconfiguration.com/blog/change-advisory-board-cmdb-risk) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance) [Change Management](https://www.apexconfiguration.com/blog/tag/change-management) ## [The CMDB Blind Spots That Cause Most Security Breaches](https://www.apexconfiguration.com/blog/cmdb-blind-spots-cause-security-breaches) Most security breaches trace back to blind spots in the configuration management database (CMDB), the record of every se … [Read Story](https://www.apexconfiguration.com/blog/cmdb-blind-spots-cause-security-breaches) by [Apex Configuration](https://www.apexconfiguration.com/blog/author/apex-configuration) 6 min read Sep 27, 2026, 2:32:57 PM [![A security analyst holds a tablet showing a glowing network map in a dim data centre server aisle.](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Server%20Room%20Analyst%20Reviewing%20Network%20Map.png?width=720&name=Server%20Room%20Analyst%20Reviewing%20Network%20Map.png)](https://www.apexconfiguration.com/blog/cmdb-blind-spots-cause-security-breaches) [Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping) [CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality) [Cyber Security](https://www.apexconfiguration.com/blog/tag/cyber-security) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Enterprise Risk Management](https://www.apexconfiguration.com/blog/tag/enterprise-risk-management) ## [CMDB Health Dashboards: Making The Three Metrics Mean Something](https://www.apexconfiguration.com/blog/cmdb-health-dashboards-making-the-three-metrics-mean-something) ServiceNow's CMDB health dashboard scores the configuration management database (CMDB) on three metrics: completeness, c … [Read Story](https://www.apexconfiguration.com/blog/cmdb-health-dashboards-making-the-three-metrics-mean-something) [![Iain Moone](https://www.apexconfiguration.com/hs-fs/hubfs/iain-moone.webp?width=40&height=40&name=iain-moone.webp)](https://www.apexconfiguration.com/blog/author/iain-moone) by [Iain Moone](https://www.apexconfiguration.com/blog/author/iain-moone) 3 min read Sep 27, 2026, 9:00:01 AM [![Consultant presenting a CMDB health dashboard with completeness, correctness and compliance metrics to a team in a meeting room](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/CMDB%20Health%20Dashboard%20Metrics%20Explained.png?width=720&name=CMDB%20Health%20Dashboard%20Metrics%20Explained.png)](https://www.apexconfiguration.com/blog/cmdb-health-dashboards-making-the-three-metrics-mean-something) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance) ## [Three Plants Down For Two Hours And No Owner To Call](https://www.apexconfiguration.com/blog/firmware-change-plants-no-ci-owner) A firmware upgrade on one small component stopped three manufacturing plants for two hours at an automotive manufacturer … [Read Story](https://www.apexconfiguration.com/blog/firmware-change-plants-no-ci-owner) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 3 min read Sep 26, 2026, 9:00:01 AM [![Two engineers in high-visibility vests look at a tablet on an automotive plant floor with a robotic line behind them](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Quiet%20Factory%20Floor%20With%20Engineers%20Reviewing%20Tablet.png?width=720&name=Quiet%20Factory%20Floor%20With%20Engineers%20Reviewing%20Tablet.png)](https://www.apexconfiguration.com/blog/firmware-change-plants-no-ci-owner) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Change Management](https://www.apexconfiguration.com/blog/tag/change-management) ## [What Your Discovery Gaps Cost During A Major Incident](https://www.apexconfiguration.com/blog/discovery-gaps-major-incident-cost) Discovery gaps cost you twice during a major incident. First, engineers lose time working out what a device is, what it … [Read Story](https://www.apexconfiguration.com/blog/discovery-gaps-major-incident-cost) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Sep 25, 2026, 9:00:02 AM [![Technician in a headset at a broadcast mixing desk, looking in alarm at a wall of blank monitors](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Tension%20In%20A%20Dark%20Television%20Control%20Room.png?width=720&name=Tension%20In%20A%20Dark%20Television%20Control%20Room.png)](https://www.apexconfiguration.com/blog/discovery-gaps-major-incident-cost) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) [Incident Management](https://www.apexconfiguration.com/blog/tag/incident-management) ## [Agentic AI For CMDB Accuracy: A Practical Use Case](https://www.apexconfiguration.com/blog/agentic-ai-for-cmdb-accuracy-a-practical-use-case) The most practical use of agentic AI for accuracy in a configuration management database (CMDB) today is evidence-gather … [Read Story](https://www.apexconfiguration.com/blog/agentic-ai-for-cmdb-accuracy-a-practical-use-case) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 3 min read Sep 24, 2026, 9:00:01 AM [![AI analyst reviewing flagged CMDB records for a de-duplication task, illustrating agentic AI for CMDB accuracy](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/AI%20Analyst%20in%20HighTech%20Workspace%20with%20Data%20Dashboard%20and%20Flowchart.png?width=720&name=AI%20Analyst%20in%20HighTech%20Workspace%20with%20Data%20Dashboard%20and%20Flowchart.png)](https://www.apexconfiguration.com/blog/agentic-ai-for-cmdb-accuracy-a-practical-use-case) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [Agentic AI](https://www.apexconfiguration.com/blog/tag/agentic-ai) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [CMDB Remediation](https://www.apexconfiguration.com/blog/tag/cmdb-remediation) [Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis) Load More Stories   [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png)](https://www.apexconfiguration.com/) ServiceNow CMDB specialists delivering enterprise-grade implementation, remediation, and managed services. Address: 20 Wenlock Road, London, England, N1 7GU VAT Number: 505 0347 31 Company Number: 15871442 Email: [contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) [Follow Apex Configuration Group on LinkedIn](https://www.linkedin.com/company/apex-configuration-group) Services - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - [Health Dashboard & Reporting](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) Company - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - [About](https://www.apexconfiguration.com/about-apex) - [Blog](https://www.apexconfiguration.com/blog) Resources - [Contact Us](https://www.apexconfiguration.com/contact-us) - [CMDB Diagnostic Call](https://www.apexconfiguration.com/cmdb-diagnostic-call) - [Book A Meeting](https://www.apexconfiguration.com/book-a-meeting) © 2026 Apex Configuration Group. 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