--- title: Latest blog and updates | Apex Configuration Group | Warren O'Neill description: Co-owner and Technology Director at Apex Configuration Group, based in Bath, UK. Warren specialises in ServiceNow CMDB and CSDM, ITOM Discovery, Service Mapping and pattern development, with a focus on CMDB governance and operating models at enterprise scale. --- [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [tel:+442080588135](tel:+442080588135)[mailto:contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) ![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=170&height=170&name=warren-oneill.webp) # Warren O'Neill Co-owner and Technology Director at Apex Configuration Group, based in Bath, UK. Warren specialises in ServiceNow CMDB and CSDM, ITOM Discovery, Service Mapping and pattern development, with a focus on CMDB governance and operating models at enterprise scale. Posts by Warren O'Neill ## [Public Cloud And Unsanctioned Technology: What Your CMDB Isn't Seeing](https://www.apexconfiguration.com/blog/public-cloud-and-unsanctioned-technology-what-your-cmdb-isnt-seeing) Public cloud makes it easy for any team to create infrastructure without going through the people who run the configurat … [Read Story](https://www.apexconfiguration.com/blog/public-cloud-and-unsanctioned-technology-what-your-cmdb-isnt-seeing) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 3 min read Oct 3, 2026, 9:00:01 AM [![](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Public%20Cloud%20And%20Unsanctioned%20Technology%20Banner.png?width=720&name=Public%20Cloud%20And%20Unsanctioned%20Technology%20Banner.png)](https://www.apexconfiguration.com/blog/public-cloud-and-unsanctioned-technology-what-your-cmdb-isnt-seeing) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Enterprise Risk Management](https://www.apexconfiguration.com/blog/tag/enterprise-risk-management) [ITOM](https://www.apexconfiguration.com/blog/tag/itom) [Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors) ## [Wiz Integration Doubled Cloud CIs With No De-duplication Tasks](https://www.apexconfiguration.com/blog/wiz-integration-duplicate-cloud-cis) A security tool integration doubled the number of cloud server configuration items (CIs) in one broadcaster's configurat … [Read Story](https://www.apexconfiguration.com/blog/wiz-integration-duplicate-cloud-cis) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 4 min read Sep 29, 2026, 9:00:01 AM [![Two engineers stand beside a large monitor in a dim broadcast control room, with columns of data on the screen](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Dim%20Broadcast%20Control%20Room%20With%20Engineers%20And%20Server%20Monitor.png?width=720&name=Dim%20Broadcast%20Control%20Room%20With%20Engineers%20And%20Server%20Monitor.png)](https://www.apexconfiguration.com/blog/wiz-integration-duplicate-cloud-cis) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors) [Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis) ## [What Your Discovery Gaps Cost During A Major Incident](https://www.apexconfiguration.com/blog/discovery-gaps-major-incident-cost) Discovery gaps cost you twice during a major incident. First, engineers lose time working out what a device is, what it … [Read Story](https://www.apexconfiguration.com/blog/discovery-gaps-major-incident-cost) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Sep 25, 2026, 9:00:02 AM [![Technician in a headset at a broadcast mixing desk, looking in alarm at a wall of blank monitors](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Tension%20In%20A%20Dark%20Television%20Control%20Room.png?width=720&name=Tension%20In%20A%20Dark%20Television%20Control%20Room.png)](https://www.apexconfiguration.com/blog/discovery-gaps-major-incident-cost) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) [Incident Management](https://www.apexconfiguration.com/blog/tag/incident-management) ## [Agentic AI For CMDB Accuracy: A Practical Use Case](https://www.apexconfiguration.com/blog/agentic-ai-for-cmdb-accuracy-a-practical-use-case) The most practical use of agentic AI for accuracy in a configuration management database (CMDB) today is evidence-gather … [Read Story](https://www.apexconfiguration.com/blog/agentic-ai-for-cmdb-accuracy-a-practical-use-case) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 3 min read Sep 24, 2026, 9:00:01 AM [![AI analyst reviewing flagged CMDB records for a de-duplication task, illustrating agentic AI for CMDB accuracy](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/AI%20Analyst%20in%20HighTech%20Workspace%20with%20Data%20Dashboard%20and%20Flowchart.png?width=720&name=AI%20Analyst%20in%20HighTech%20Workspace%20with%20Data%20Dashboard%20and%20Flowchart.png)](https://www.apexconfiguration.com/blog/agentic-ai-for-cmdb-accuracy-a-practical-use-case) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [Agentic AI](https://www.apexconfiguration.com/blog/tag/agentic-ai) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [CMDB Remediation](https://www.apexconfiguration.com/blog/tag/cmdb-remediation) [Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis) ## [Change Impact Analysis Is Only As Good As Your CMDB](https://www.apexconfiguration.com/blog/change-impact-analysis-cmdb) Change impact analysis in ServiceNow is only as good as the relationships in your configuration management database (CMD … [Read Story](https://www.apexconfiguration.com/blog/change-impact-analysis-cmdb) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Sep 22, 2026, 9:45:33 AM [![Manager drawing connected boxes on a glass wall in an office at dusk, with city lights behind](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Thoughtful%20Manager%20Tracing%20Connections%20on%20Glass%20Wall.png?width=720&name=Thoughtful%20Manager%20Tracing%20Connections%20on%20Glass%20Wall.png)](https://www.apexconfiguration.com/blog/change-impact-analysis-cmdb) [Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Change Management](https://www.apexconfiguration.com/blog/tag/change-management) [Dependency Views](https://www.apexconfiguration.com/blog/tag/dependency-views) ## [ServiceNow Discovery Isn't A CMDB: Why Scanning Isn't Enough](https://www.apexconfiguration.com/blog/servicenow-discovery-isnt-a-cmdb) ServiceNow Discovery and a configuration management database (CMDB) are often bought as though they were the same thing. … [Read Story](https://www.apexconfiguration.com/blog/servicenow-discovery-isnt-a-cmdb) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Sep 22, 2026, 9:41:02 AM [![Network engineer crouching beside an equipment rack in a dark server room, checking a cable while holding a tablet](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Network%20Engineer%20Checking%20Audio%20Equipment.png?width=720&name=Network%20Engineer%20Checking%20Audio%20Equipment.png)](https://www.apexconfiguration.com/blog/servicenow-discovery-isnt-a-cmdb) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) ## [Why ServiceNow Integrations Fail Without Accurate Data](https://www.apexconfiguration.com/blog/servicenow-integration-accurate-data-value) Connect a new discovery source to ServiceNow and the first thing it often does is create a second record for a server yo … [Read Story](https://www.apexconfiguration.com/blog/servicenow-integration-accurate-data-value) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 3 min read Jul 23, 2026, 10:00:01 AM [![A female business professional using a laptop with connected system icons and security overlays, representing ServiceNow integration.](https://www.apexconfiguration.com/hs-fs/hubfs/Apex%20Configuration%20Blog%204.jpg?width=720&name=Apex%20Configuration%20Blog%204.jpg)](https://www.apexconfiguration.com/blog/servicenow-integration-accurate-data-value) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors) ## [How Your CMDB Data Model Affects Security, AI And IT Performance](https://www.apexconfiguration.com/blog/cmdb-data-model-security-ai-performance) A vulnerability scanner flags a server as critical risk. Nobody can say whether it's an internal test box or the system … [Read Story](https://www.apexconfiguration.com/blog/cmdb-data-model-security-ai-performance) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 3 min read Jul 9, 2026, 10:00:01 AM [![A futuristic network of connected nodes and data points, representing service mapping and IT asset visibility.](https://www.apexconfiguration.com/hs-fs/hubfs/Apex%20Configuration%20Blog%202.jpg?width=720&name=Apex%20Configuration%20Blog%202.jpg)](https://www.apexconfiguration.com/blog/cmdb-data-model-security-ai-performance) [Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design) ## [CI Reclassification in ServiceNow: Managing Class Changes Safely](https://www.apexconfiguration.com/blog/ci-reclassification-in-servicenow-managing-class-changes-safely) CI reclassification is what happens when a configuration item (CI) moves from one class in the CMDB to another. It usual … [Read Story](https://www.apexconfiguration.com/blog/ci-reclassification-in-servicenow-managing-class-changes-safely) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 3 min read Jun 24, 2026, 1:41:52 PM [![IT consultant managing a ServiceNow CI class change safely, illustrating controlled reclassification of a network configuration item](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Polish%20Woman%20Sorting%20IT%20Hardware%20with%20Frustration-1.png?width=720&name=Polish%20Woman%20Sorting%20IT%20Hardware%20with%20Frustration-1.png)](https://www.apexconfiguration.com/blog/ci-reclassification-in-servicenow-managing-class-changes-safely) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design) [Change Management](https://www.apexconfiguration.com/blog/tag/change-management) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png)](https://www.apexconfiguration.com/) ServiceNow CMDB specialists delivering enterprise-grade implementation, remediation, and managed services. Address: 20 Wenlock Road, London, England, N1 7GU VAT Number: 505 0347 31 Company Number: 15871442 Email: [contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) [Follow Apex Configuration Group on LinkedIn](https://www.linkedin.com/company/apex-configuration-group) Services - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - [Health Dashboard & Reporting](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) Company - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - [About](https://www.apexconfiguration.com/about-apex) - [Blog](https://www.apexconfiguration.com/blog) Resources - [Contact Us](https://www.apexconfiguration.com/contact-us) - [CMDB Diagnostic Call](https://www.apexconfiguration.com/cmdb-diagnostic-call) - [Book A Meeting](https://www.apexconfiguration.com/book-a-meeting) © 2026 Apex Configuration Group. 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