--- title: Latest blog and updates | Apex Configuration Group | CI Ownership description: "CI Ownership | ServiceNow CMDB guidance from practitioners: governance, discovery, identification and reconciliation, and data quality in complex enterprise estates." --- [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [tel:+442080588135](tel:+442080588135)[mailto:contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) # CI Ownership [Latest Blog & Updates](https://www.apexconfiguration.com/blog)[ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow)[CMDB](https://www.apexconfiguration.com/blog/tag/cmdb)[CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality)[ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery)[Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies)[Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping)[Change Management](https://www.apexconfiguration.com/blog/tag/change-management)[IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance)[Vulnerability Management](https://www.apexconfiguration.com/blog/tag/vulnerability-management)[CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership)[Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis)[Compliance & Audit](https://www.apexconfiguration.com/blog/tag/compliance-audit)[Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management)[Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design)[Enterprise Risk Management](https://www.apexconfiguration.com/blog/tag/enterprise-risk-management)[ITOM](https://www.apexconfiguration.com/blog/tag/itom)[Incident Management](https://www.apexconfiguration.com/blog/tag/incident-management)[Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors)[Agentic AI](https://www.apexconfiguration.com/blog/tag/agentic-ai)[Cyber Security](https://www.apexconfiguration.com/blog/tag/cyber-security)[IRE](https://www.apexconfiguration.com/blog/tag/ire)[Manufacturing](https://www.apexconfiguration.com/blog/tag/manufacturing)[Problem Management](https://www.apexconfiguration.com/blog/tag/problem-management)[Broadcast & Media](https://www.apexconfiguration.com/blog/tag/broadcast-media)[CI Reconciliation](https://www.apexconfiguration.com/blog/tag/ci-reconciliation)[CMDB Remediation](https://www.apexconfiguration.com/blog/tag/cmdb-remediation)[CSDM](https://www.apexconfiguration.com/blog/tag/csdm)[Dependency Views](https://www.apexconfiguration.com/blog/tag/dependency-views)[IT Asset Management](https://www.apexconfiguration.com/blog/tag/it-asset-management)[IT Cost Optimisation](https://www.apexconfiguration.com/blog/tag/it-cost-optimisation)[Managed Services](https://www.apexconfiguration.com/blog/tag/managed-services)[ServiceNow Advisory](https://www.apexconfiguration.com/blog/tag/servicenow-advisory)[Operational Efficiency](https://www.apexconfiguration.com/blog/tag/operational-efficiency) ## [CI Data Owner vs Configuration Management Process Owner](https://www.apexconfiguration.com/blog/ci-data-owner-vs-configuration-management-process-owner) A configuration item (CI) data owner is accountable for whether specific records are accurate: this server's support gro … [Read Story](https://www.apexconfiguration.com/blog/ci-data-owner-vs-configuration-management-process-owner) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 4 min read Oct 29, 2026, 9:00:03 AM [![Two colleagues talking in a bright office corridor beside a glass-walled meeting room](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Modern%20Office%20Corridor%20with%20Professionals%20in%20Conversation.png?width=720&height=360&name=Modern%20Office%20Corridor%20with%20Professionals%20in%20Conversation.png)](https://www.apexconfiguration.com/blog/ci-data-owner-vs-configuration-management-process-owner) [Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance) ## [The Patch Task Assigned To An Owner Who Had Left](https://www.apexconfiguration.com/blog/patch-task-owner-who-had-left) Vulnerability management found the issue on schedule. It flagged software that moved critical large data files between l … [Read Story](https://www.apexconfiguration.com/blog/patch-task-owner-who-had-left) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 7 min read Oct 6, 2026, 9:00:01 AM [![Engineer checking a tablet beside an open equipment cabinet in a manufacturing plant](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Engineer%20Checking%20Server%20Room%20Tablet.png?width=720&height=360&name=Engineer%20Checking%20Server%20Room%20Tablet.png)](https://www.apexconfiguration.com/blog/patch-task-owner-who-had-left) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Manufacturing](https://www.apexconfiguration.com/blog/tag/manufacturing) [Vulnerability Management](https://www.apexconfiguration.com/blog/tag/vulnerability-management) ## [Three Plants Down For Two Hours And No Owner To Call](https://www.apexconfiguration.com/blog/firmware-change-plants-no-ci-owner) A firmware upgrade on one small component stopped three manufacturing plants for two hours at an automotive manufacturer … [Read Story](https://www.apexconfiguration.com/blog/firmware-change-plants-no-ci-owner) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 4 min read Sep 26, 2026, 9:00:01 AM [![Two engineers in high-visibility vests look at a tablet on an automotive plant floor with a robotic line behind them](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Quiet%20Factory%20Floor%20With%20Engineers%20Reviewing%20Tablet.png?width=720&height=360&name=Quiet%20Factory%20Floor%20With%20Engineers%20Reviewing%20Tablet.png)](https://www.apexconfiguration.com/blog/firmware-change-plants-no-ci-owner) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Change Management](https://www.apexconfiguration.com/blog/tag/change-management) ## [What Happens When CI Owners Leave?](https://www.apexconfiguration.com/blog/succession-planning-for-ci-ownership-what-happens-when-owners-leave) Succession on configuration item (CI) ownership means that when an owner leaves or changes role, every CI and service th … [Read Story](https://www.apexconfiguration.com/blog/succession-planning-for-ci-ownership-what-happens-when-owners-leave) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 4 min read Sep 19, 2026, 9:10:47 AM [![IT manager handing over a documented CI ownership record to a colleague, illustrating succession planning for CMDB configuration item ownership](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Man%20in%20Suit%20with%20Bindle%20and%20We%20should%20have%20hired%20Apex%20Paper.png?width=720&height=480&name=Man%20in%20Suit%20with%20Bindle%20and%20We%20should%20have%20hired%20Apex%20Paper.png)](https://www.apexconfiguration.com/blog/succession-planning-for-ci-ownership-what-happens-when-owners-leave) [Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Vulnerability Management](https://www.apexconfiguration.com/blog/tag/vulnerability-management) ## [Unknown CI Owners Are Driving Up IT Spend](https://www.apexconfiguration.com/blog/unknown-ci-owners-are-driving-up-it-spend) If you’ve ever tried to stop an IT renewal and found nobody could confidently say “we still need this”, you’ve seen the … [Read Story](https://www.apexconfiguration.com/blog/unknown-ci-owners-are-driving-up-it-spend) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 9 min read May 31, 2026, 2:14:44 PM [![Finance manager frowning at a printed invoice beside a tall stack of paperwork and an open laptop](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Stressed%20Manager%20Reviewing%20Invoices%20In%20Modern%20Finance%20Office.png?width=720&height=360&name=Stressed%20Manager%20Reviewing%20Invoices%20In%20Modern%20Finance%20Office.png)](https://www.apexconfiguration.com/blog/unknown-ci-owners-are-driving-up-it-spend) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [IT Cost Optimisation](https://www.apexconfiguration.com/blog/tag/it-cost-optimisation) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png)](https://www.apexconfiguration.com/) ServiceNow CMDB specialists delivering enterprise-grade implementation, remediation, and managed services. Address: 20 Wenlock Road, London, England, N1 7GU VAT Number: 505 0347 31 Company Number: 15871442 Email: [contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) [Follow Apex Configuration Group on LinkedIn](https://www.linkedin.com/company/apex-configuration-group) Services - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - [Health Dashboard & Reporting](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) Company - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - [About](https://www.apexconfiguration.com/about-apex) - [Blog](https://www.apexconfiguration.com/blog) Resources - [Contact Us](https://www.apexconfiguration.com/contact-us) - [CMDB Diagnostic Call](https://www.apexconfiguration.com/cmdb-diagnostic-call) - [Book A Meeting](https://www.apexconfiguration.com/book-a-meeting) © 2026 Apex Configuration Group. All rights reserved. ServiceNow is a trademark of ServiceNow, Inc. We are not affiliated with or endorsed by ServiceNow. - [Terms](https://www.apexconfiguration.com/terms) - [Cookies](https://www.apexconfiguration.com/cookie-policy) - [Privacy](https://www.apexconfiguration.com/privacy-policy) ```json { "@context" : "https://schema.org", "@id" : "https://www.apexconfiguration.com/#organization", "@type" : [ "Organization", "ProfessionalService" ], "address" : { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "London", "addressRegion" : "England", "postalCode" : "N1 7GU", "streetAddress" : "20 Wenlock Road" }, "alternateName" : "Apex Configuration Group", "areaServed" : "GB", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "GB", "availableLanguage" : "en", "contactType" : "customer service", "telephone" : "+44 20 8058 8135" }, "identifier" : { "@type" : "PropertyValue", "propertyID" : "UK Companies House company number", "value" : "15871442" }, "image" : "https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/Configuration-data.webp", "legalName" : "Apex Configuration Group Ltd", "logo" : "https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png", "name" : "Apex Configuration Group Ltd", "sameAs" : [ "https://www.linkedin.com/company/apex-configuration-group", "https://find-and-update.company-information.service.gov.uk/company/15871442", "https://www.crunchbase.com/organization/apex-configuration-group-ltd" ], "telephone" : "+44 20 8058 8135", "url" : "https://www.apexconfiguration.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.apexconfiguration.com/#website", "@type" : "WebSite", "inLanguage" : "en-GB", "name" : "Apex Configuration Group", "publisher" : { "@id" : "https://www.apexconfiguration.com/#organization" }, "url" : "https://www.apexconfiguration.com/" } ``` ```json { "@context" : "https://schema.org", "@type" : "WebPage", "description" : "CI Ownership | ServiceNow CMDB guidance from practitioners: governance, discovery, identification and reconciliation, and data quality in complex enterprise estates.", "inLanguage" : "en-GB", "name" : "Latest blog and updates | Apex Configuration Group | CI Ownership", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png" }, "name" : "Apex Configuration Group Ltd", "url" : "https://www.apexconfiguration.com/" }, "url" : "https://www.apexconfiguration.com/blog/tag/ci-ownership" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.apexconfiguration.com/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.apexconfiguration.com/blog/tag/ci-ownership", "name" : "Blog", "position" : 2 } ] } ```