--- title: Latest blog and updates | Apex Configuration Group | ServiceNow description: "ServiceNow | ServiceNow CMDB guidance from practitioners: governance, discovery, identification and reconciliation, and data quality in complex enterprise estates." --- [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [tel:+442080588135](tel:+442080588135)[mailto:contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) # ServiceNow [Latest Blog & Updates](https://www.apexconfiguration.com/blog)[ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow)[CMDB](https://www.apexconfiguration.com/blog/tag/cmdb)[CMDB Data Quality](https://www.apexconfiguration.com/blog/tag/cmdb-data-quality)[ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery)[Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies)[Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping)[Change Management](https://www.apexconfiguration.com/blog/tag/change-management)[IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance)[Vulnerability Management](https://www.apexconfiguration.com/blog/tag/vulnerability-management)[CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership)[Duplicate CIs](https://www.apexconfiguration.com/blog/tag/duplicate-cis)[Compliance & Audit](https://www.apexconfiguration.com/blog/tag/compliance-audit)[Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management)[Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design)[Enterprise Risk Management](https://www.apexconfiguration.com/blog/tag/enterprise-risk-management)[ITOM](https://www.apexconfiguration.com/blog/tag/itom)[Incident Management](https://www.apexconfiguration.com/blog/tag/incident-management)[Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors)[Agentic AI](https://www.apexconfiguration.com/blog/tag/agentic-ai)[Cyber Security](https://www.apexconfiguration.com/blog/tag/cyber-security)[IRE](https://www.apexconfiguration.com/blog/tag/ire)[Manufacturing](https://www.apexconfiguration.com/blog/tag/manufacturing)[Problem Management](https://www.apexconfiguration.com/blog/tag/problem-management)[Broadcast & Media](https://www.apexconfiguration.com/blog/tag/broadcast-media)[CI Reconciliation](https://www.apexconfiguration.com/blog/tag/ci-reconciliation)[CMDB Remediation](https://www.apexconfiguration.com/blog/tag/cmdb-remediation)[CSDM](https://www.apexconfiguration.com/blog/tag/csdm)[Dependency Views](https://www.apexconfiguration.com/blog/tag/dependency-views)[IT Asset Management](https://www.apexconfiguration.com/blog/tag/it-asset-management)[IT Cost Optimisation](https://www.apexconfiguration.com/blog/tag/it-cost-optimisation)[Managed Services](https://www.apexconfiguration.com/blog/tag/managed-services)[ServiceNow Advisory](https://www.apexconfiguration.com/blog/tag/servicenow-advisory)[Operational Efficiency](https://www.apexconfiguration.com/blog/tag/operational-efficiency) ## [Why ServiceNow Discovery Projects Fail Before The First Scan](https://www.apexconfiguration.com/blog/why-servicenow-discovery-projects-fail-before-the-first-scan) ServiceNow Discovery projects usually fail before the first scan, in decisions nobody made. The scan itself is the easy … [Read Story](https://www.apexconfiguration.com/blog/why-servicenow-discovery-projects-fail-before-the-first-scan) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Nov 1, 2026, 9:00:02 AM [![Woman standing alone in an empty boardroom, arms folded, facing a blank whiteboard](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Woman%20Contemplating%20Empty%20Whiteboard%20in%20Professional%20Meeting%20Room.png?width=720&height=360&name=Woman%20Contemplating%20Empty%20Whiteboard%20in%20Professional%20Meeting%20Room.png)](https://www.apexconfiguration.com/blog/why-servicenow-discovery-projects-fail-before-the-first-scan) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [ITOM](https://www.apexconfiguration.com/blog/tag/itom) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) ## [CI Data Owner vs Configuration Management Process Owner](https://www.apexconfiguration.com/blog/ci-data-owner-vs-configuration-management-process-owner) A configuration item (CI) data owner is accountable for whether specific records are accurate: this server's support gro … [Read Story](https://www.apexconfiguration.com/blog/ci-data-owner-vs-configuration-management-process-owner) [![Kinga Staniszewska](https://www.apexconfiguration.com/hs-fs/hubfs/kinga-staniszewska.webp?width=40&height=40&name=kinga-staniszewska.webp)](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) by [Kinga Staniszewska](https://www.apexconfiguration.com/blog/author/kinga-staniszewska) 4 min read Oct 29, 2026, 9:00:03 AM [![Two colleagues talking in a bright office corridor beside a glass-walled meeting room](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Modern%20Office%20Corridor%20with%20Professionals%20in%20Conversation.png?width=720&height=360&name=Modern%20Office%20Corridor%20with%20Professionals%20in%20Conversation.png)](https://www.apexconfiguration.com/blog/ci-data-owner-vs-configuration-management-process-owner) [Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [CI Ownership](https://www.apexconfiguration.com/blog/tag/ci-ownership) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance) ## [Common Service Data Model Alignment: Where Most CMDBs Fall Short](https://www.apexconfiguration.com/blog/common-service-data-model-alignment-where-most-cmdbs-fall-short) Common Service Data Model alignment means more than having the right tables populated. It means each record type is used … [Read Story](https://www.apexconfiguration.com/blog/common-service-data-model-alignment-where-most-cmdbs-fall-short) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 7 min read Oct 26, 2026, 9:00:02 AM [![Two colleagues at a glass wall in a bright meeting room, one sketching connected boxes and arrows with a marker](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Two%20Colleagues%20Sketching%20Strategy%20on%20Glass%20Wall.png?width=720&height=360&name=Two%20Colleagues%20Sketching%20Strategy%20on%20Glass%20Wall.png)](https://www.apexconfiguration.com/blog/common-service-data-model-alignment-where-most-cmdbs-fall-short) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [CSDM](https://www.apexconfiguration.com/blog/tag/csdm) [Data Model Design](https://www.apexconfiguration.com/blog/tag/data-model-design) ## [EOL Radar: A Weekly End-Of-Support Report For ServiceNow Estates](https://www.apexconfiguration.com/blog/eol-radar-end-of-support-queries) EOL Radar is a free weekly email that lists everything going out of support in the next 90 days and gives you a ready-ma … [Read Story](https://www.apexconfiguration.com/blog/eol-radar-end-of-support-queries) [![Krzysztof Chrzanowski](https://www.apexconfiguration.com/hs-fs/hubfs/krzysztof-chrzanowski.webp?width=40&height=40&name=krzysztof-chrzanowski.webp)](https://www.apexconfiguration.com/blog/author/krzysztof-chrzanowski) by [Krzysztof Chrzanowski](https://www.apexconfiguration.com/blog/author/krzysztof-chrzanowski) 6 min read Oct 23, 2026, 12:14:04 PM [![An engineer in a dark operations centre studies a wall display showing a glowing green radar sweep](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Engineer%20Monitoring%20Green%20Radar%20Sweep%20In%20Network%20Operations%20Centre.png?width=720&height=360&name=Engineer%20Monitoring%20Green%20Radar%20Sweep%20In%20Network%20Operations%20Centre.png)](https://www.apexconfiguration.com/blog/eol-radar-end-of-support-queries) [IT Asset Management](https://www.apexconfiguration.com/blog/tag/it-asset-management) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Vulnerability Management](https://www.apexconfiguration.com/blog/tag/vulnerability-management) ## [Horizontal vs Vertical Discovery In ServiceNow: What Each Tells You](https://www.apexconfiguration.com/blog/horizontal-vs-vertical-discovery-in-servicenow-what-each-one-tells-you) Horizontal discovery in ServiceNow scans across your estate and records every device it can reach, with its direct relat … [Read Story](https://www.apexconfiguration.com/blog/horizontal-vs-vertical-discovery-in-servicenow-what-each-one-tells-you) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Oct 23, 2026, 9:00:02 AM [![An engineer holding a tablet stands in a long, blue-lit data centre aisle between rows of server racks](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Engineer%20With%20Tablet%20In%20Data%20Centre%20Aisle.png?width=720&height=360&name=Engineer%20With%20Tablet%20In%20Data%20Centre%20Aisle.png)](https://www.apexconfiguration.com/blog/horizontal-vs-vertical-discovery-in-servicenow-what-each-one-tells-you) [Service Mapping](https://www.apexconfiguration.com/blog/tag/service-mapping) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [ITOM](https://www.apexconfiguration.com/blog/tag/itom) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) ## [Operational Technology In The CMDB: Manufacturing And Pharma](https://www.apexconfiguration.com/blog/operational-technology-in-the-cmdb-manufacturing-and-pharma) Bringing operational technology into the CMDB starts with an inventory built by people and passive observation. An activ … [Read Story](https://www.apexconfiguration.com/blog/operational-technology-in-the-cmdb-manufacturing-and-pharma) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 7 min read Oct 20, 2026, 6:43:00 AM [![Operator in a white coat and hairnet using a tablet beside a pharmaceutical filling line](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Pharmaceutical%20Production%20Hall%20with%20Engineer%20Monitoring%20Machinery.png?width=720&height=360&name=Pharmaceutical%20Production%20Hall%20with%20Engineer%20Monitoring%20Machinery.png)](https://www.apexconfiguration.com/blog/operational-technology-in-the-cmdb-manufacturing-and-pharma) [Cyber Security](https://www.apexconfiguration.com/blog/tag/cyber-security) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [Enterprise Risk Management](https://www.apexconfiguration.com/blog/tag/enterprise-risk-management) [Manufacturing](https://www.apexconfiguration.com/blog/tag/manufacturing) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) ## [Your ServiceNow Go-Live Happened. Your CMDB Didn't.](https://www.apexconfiguration.com/blog/your-servicenow-go-live-happened-your-cmdb-didnt) If your ServiceNow go-live delivered incident, change and request but left the configuration management database (CMDB) … [Read Story](https://www.apexconfiguration.com/blog/your-servicenow-go-live-happened-your-cmdb-didnt) [![Iain Moone](https://www.apexconfiguration.com/hs-fs/hubfs/iain-moone.webp?width=40&height=40&name=iain-moone.webp)](https://www.apexconfiguration.com/blog/author/iain-moone) by [Iain Moone](https://www.apexconfiguration.com/blog/author/iain-moone) 7 min read Oct 17, 2026, 9:00:02 AM [![Woman alone at a boardroom table after a launch, studying a laptop beside a deflated balloon](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Corporate%20Project%20Room%20at%20Dawn.png?width=720&height=360&name=Corporate%20Project%20Room%20at%20Dawn.png)](https://www.apexconfiguration.com/blog/your-servicenow-go-live-happened-your-cmdb-didnt) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [CMDB Remediation](https://www.apexconfiguration.com/blog/tag/cmdb-remediation) [ServiceNow Advisory](https://www.apexconfiguration.com/blog/tag/servicenow-advisory) ## [ServiceNow Multi-Source Data: Precedence Starts Before Reconciliation](https://www.apexconfiguration.com/blog/multi-source-data-in-servicenow-why-precedence-starts-before-reconciliation) Multi-source data precedence in ServiceNow has two halves, and most estates only design one. The half everyone knows is … [Read Story](https://www.apexconfiguration.com/blog/multi-source-data-in-servicenow-why-precedence-starts-before-reconciliation) [![Mariusz Staniszewski](https://www.apexconfiguration.com/hs-fs/hubfs/mariusz-staniszewski.webp?width=40&height=40&name=mariusz-staniszewski.webp)](https://www.apexconfiguration.com/blog/author/mariusz-staniszewski) by [Mariusz Staniszewski](https://www.apexconfiguration.com/blog/author/mariusz-staniszewski) 6 min read Oct 15, 2026, 9:00:02 AM [![Two engineers in a glass-walled office pointing at matching server records on two monitors](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Engineers%20Comparing%20Server%20Records%20In%20Modern%20Operations%20Room.png?width=720&height=360&name=Engineers%20Comparing%20Server%20Records%20In%20Modern%20Operations%20Room.png)](https://www.apexconfiguration.com/blog/multi-source-data-in-servicenow-why-precedence-starts-before-reconciliation) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [CI Reconciliation](https://www.apexconfiguration.com/blog/tag/ci-reconciliation) [Service Graph Connectors](https://www.apexconfiguration.com/blog/tag/service-graph-connectors) ## [What Is ServiceNow Discovery And How Does It Work?](https://www.apexconfiguration.com/blog/what-is-servicenow-discovery-and-how-does-it-work) ServiceNow Discovery finds devices and software on your network and writes them into the configuration management databa … [Read Story](https://www.apexconfiguration.com/blog/what-is-servicenow-discovery-and-how-does-it-work) [![Warren O'Neill](https://www.apexconfiguration.com/hs-fs/hubfs/warren-oneill.webp?width=40&height=40&name=warren-oneill.webp)](https://www.apexconfiguration.com/blog/author/warren-oneill) by [Warren O'Neill](https://www.apexconfiguration.com/blog/author/warren-oneill) 5 min read Oct 14, 2026, 9:00:01 AM [![Engineer with a laptop standing in a long, dark data centre aisle between rows of server racks](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Engineer%20With%20Laptop%20In%20Dark%20Data%20Centre%20Aisle.png?width=720&height=360&name=Engineer%20With%20Laptop%20In%20Dark%20Data%20Centre%20Aisle.png)](https://www.apexconfiguration.com/blog/what-is-servicenow-discovery-and-how-does-it-work) [CMDB](https://www.apexconfiguration.com/blog/tag/cmdb) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [ITOM](https://www.apexconfiguration.com/blog/tag/itom) [ServiceNow Discovery](https://www.apexconfiguration.com/blog/tag/servicenow-discovery) ## [Replacing The Configuration Management Lead Cost $100,000 To Fix](https://www.apexconfiguration.com/blog/replacing-the-configuration-management-lead) The previous configuration management lead understood how the CMDB connected to incident, change and problem management, … [Read Story](https://www.apexconfiguration.com/blog/replacing-the-configuration-management-lead) [![Iain Moone](https://www.apexconfiguration.com/hs-fs/hubfs/iain-moone.webp?width=40&height=40&name=iain-moone.webp)](https://www.apexconfiguration.com/blog/author/iain-moone) by [Iain Moone](https://www.apexconfiguration.com/blog/author/iain-moone) 7 min read Oct 13, 2026, 9:00:02 AM [![Senior IT leader reviewing a handover document at a desk in a modern office](https://www.apexconfiguration.com/hs-fs/hubfs/AI-Generated%20Media/Images/Serene%20Corporate%20Office%20With%20Senior%20IT%20Leader%20At%20Desk.png?width=720&height=360&name=Serene%20Corporate%20Office%20With%20Senior%20IT%20Leader%20At%20Desk.png)](https://www.apexconfiguration.com/blog/replacing-the-configuration-management-lead) [Case Studies](https://www.apexconfiguration.com/blog/tag/case-studies) [Configuration Management](https://www.apexconfiguration.com/blog/tag/configuration-management) [ServiceNow](https://www.apexconfiguration.com/blog/tag/servicenow) [IT Governance](https://www.apexconfiguration.com/blog/tag/it-governance) [Managed Services](https://www.apexconfiguration.com/blog/tag/managed-services) Load More Stories   [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png)](https://www.apexconfiguration.com/) ServiceNow CMDB specialists delivering enterprise-grade implementation, remediation, and managed services. Address: 20 Wenlock Road, London, England, N1 7GU VAT Number: 505 0347 31 Company Number: 15871442 Email: [contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) [Follow Apex Configuration Group on LinkedIn](https://www.linkedin.com/company/apex-configuration-group) Services - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - [Health Dashboard & Reporting](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) Company - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - [About](https://www.apexconfiguration.com/about-apex) - [Blog](https://www.apexconfiguration.com/blog) Resources - [Contact Us](https://www.apexconfiguration.com/contact-us) - [CMDB Diagnostic Call](https://www.apexconfiguration.com/cmdb-diagnostic-call) - [Book A Meeting](https://www.apexconfiguration.com/book-a-meeting) © 2026 Apex Configuration Group. 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