--- title: CMDB Workspace | Apex Configuration Group description: A single ServiceNow CMDB workspace that puts configuration item data, relationships and health status in one place, so teams actually use what's built. --- [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png "APEX CONFIGURATION GROUP")](https://www.apexconfiguration.com/) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) - [Home](https://www.apexconfiguration.com) - ServiceNow - [ServiceNow CMDB](https://www.apexconfiguration.com/servicenow-cmdb) - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [CMDB Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - Maximising ServiceNow - [CMDB Health Dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) - [CMDB Dependency Mapping](https://www.apexconfiguration.com/cmdb-relationship-table) - [CMDB Configuration Items](https://www.apexconfiguration.com/cmdb-configuration-items) - [CMDB Workspace](https://www.apexconfiguration.com/cmdb-workspace-servicenow) - [CMDB Best Practice](https://www.apexconfiguration.com/cmdb-best-practices) - [ServiceNow Discovery](https://www.apexconfiguration.com/servicenow-discovery-setup) - [Service Mapping](https://www.apexconfiguration.com/servicenow-service-mapping) - About - [How We Help](https://www.apexconfiguration.com/about-apex) - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - Resources - [Blog](https://www.apexconfiguration.com/blog) - [Contact Us](https://www.apexconfiguration.com/contact-us) [Contact Us](https://www.apexconfiguration.com/contact-us) [tel:+442080588135](tel:+442080588135)[mailto:contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) # CMDB Workspace [Book A Meeting](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIuzpnrFoVNubzPnbN68LbMr217PduXcwzT3yYURg9jxT4KVBaAD0%2BQfgdjtScqT8l%2B3Xrv5jlyHQ1IMBOQgBzAX%2FJ9ZLgTWSGSr1wmqsIuMv0R8d9M8CrkkrQFGaz%2FVm3c2LwXa2rUNCA9fBMTEC6F5rSco%2F9Cj1nm%2B77FnrFJTMdiMHe6faMhQSI%2B7ojQIugSM7o%3D&portalId=147949153) [CMDB Diagnostic Call](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLJQMHTWIsSY3dVecreEi4sigj5TC14IQ5ZjyKttb7Uz4vQKiqQXMNRMWXtcU431oJ0w4UzDle4tKVweQWmQGzK6yeAzoNHC3p1BUjxtm01y4gSRTukdconxqk46Xjdx1inxqIwdukICQ780WhEeWBzBGPaDVc%2BHU5D%2Ftd%2B%2BHyQjSp4G6UM4R9bmlYOaai%2FdFZtc0EFI3UXKiFo%3D&portalId=147949153) ## Your CMDB should be easy to navigate and use Even when [CMDB](https://www.apexconfiguration.com/what-is-cmdb) data is accurate, teams often struggle to use it effectively.  Information is hard to find.  Relationships are difficult to visualise.  Users rely on workarounds instead of the platform. If the interface isn’t usable, the CMDB won’t be used. ![CMDB Workspace](https://www.apexconfiguration.com/hs-fs/hubfs/Apex%20Configuration%20-%20Website%20Images%20(3).webp?width=1125&height=844&name=Apex%20Configuration%20-%20Website%20Images%20(3).webp) ## A central workspace for configuration management CMDB Workspace is the ServiceNow application that surfaces your [configuration item](https://www.apexconfiguration.com/cmdb-configuration-items) data, relationships and health scores in one interface, instead of leaving teams to query the underlying tables directly. It's only useful if the data behind it is trustworthy and the workspace itself is set up around how your teams actually work. CMDB Workspace provides a single interface within ServiceNow to search and browse configuration items by class, filter and pivot on relationships without writing a query, review the health score behind any individual CI or service, and route straight from a CI to the incidents, changes and requests logged against it. View core CMDB KPIs View core CMDB KPIs Understand changes being made to the CMDB over time Understand changes being made to the CMDB over time Manage data ownership tasks for Configuration Items Manage data ownership tasks for Configuration Items Gain insights into feature adoption and CMDB performance Gain insights into feature adoption and CMDB performance Define data quality metrics Define data quality metrics It brings your CMDB data together in a way that is accessible and actionable. ## Improve visibility and usability A well-configured workspace allows teams to: Quickly locate relevant data Understand how components are related Investigate incidents more efficiently Define retirement and archiving policies Govern data attestation and certification controls This reduces reliance on tribal knowledge and manual investigation. The [CMDB health dashboard](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) then shows how far the data behind it can be trusted. ## Designed for operational teams CMDB Workspace is most valuable when it reflects how teams actually work, not the default views ServiceNow ships with. We ensure: - Relevant data is easy to access, filtered to what a given team actually needs rather than the full CI class list - Relationships are clearly visualised, so a dependency chain is a few clicks away instead of a separate report - Navigation is intuitive enough that someone outside the CMDB team can find what they need without training - The workspace supports real workflows: incident triage, change impact checks, and audit preparation, not just browsing ![Two engineers at a workstation in a server room, looking at monitors showing a network graphic](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/12.webp?width=1200&height=900&name=12.webp) ## Driving adoption across teams A common challenge with CMDB is lack of usage. By improving usability, organisations see: #### Greater adoption across IT teams #### More consistent use of configuration data #### Reduced reliance on spreadsheets and workarounds ## The outcome  Easier access to CMDB data Improved operational efficiency Better infrastructure visibility Increased adoption of CMDB tools None of this happens by installing the application. A workspace built around generic filters and default views gets used for a week and then ignored, because it doesn't answer the questions your teams actually ask day to day. Struggling to get your teams to actually use your CMDB? Our CMDB health baseline scores which of your configuration items are trustworthy enough to build a workspace around, so the views your teams open every day show data they can act on rather than data they have to double-check first. ![London skyscraper](https://www.apexconfiguration.com/hs-fs/hubfs/Apex%20Configuration%20-%20Website%20Images%20(1).webp?width=1125&height=844&name=Apex%20Configuration%20-%20Website%20Images%20(1).webp) ## Trusted by Organisations Worldwide ![Nova Action logo](https://www.apexconfiguration.com/hs-fs/hubfs/14%20(1).webp?width=144&height=90&name=14%20(1).webp) ![RTL Kockica logo](https://www.apexconfiguration.com/hs-fs/hubfs/26%20(1).webp?width=144&height=90&name=26%20(1).webp) ![RTL Living logo](https://www.apexconfiguration.com/hs-fs/hubfs/27%20(1).webp?width=144&height=90&name=27%20(1).webp) ![RTL Croatia World logo](https://www.apexconfiguration.com/hs-fs/hubfs/25%20(1).webp?width=144&height=90&name=25%20(1).webp) ![Markíza Krimi logo](https://www.apexconfiguration.com/hs-fs/hubfs/12%20(1).webp?width=144&height=90&name=12%20(1).webp) ![Nova Fun logo](https://www.apexconfiguration.com/hs-fs/hubfs/16%20(1).webp?width=144&height=90&name=16%20(1).webp) ![TV Markíza logo](https://www.apexconfiguration.com/hs-fs/hubfs/13%20(1).webp?width=144&height=90&name=13%20(1).webp) ![Nova Cinema logo](https://www.apexconfiguration.com/hs-fs/hubfs/15%20(1).webp?width=144&height=90&name=15%20(1).webp) ![TV Nova logo](https://www.apexconfiguration.com/hs-fs/hubfs/17%20(1).webp?width=144&height=90&name=17%20(1).webp) ![Nova Krimi logo](https://www.apexconfiguration.com/hs-fs/hubfs/18%20(1).webp?width=144&height=90&name=18%20(1).webp) ![Pro Cinema logo](https://www.apexconfiguration.com/hs-fs/hubfs/20%20(1).webp?width=144&height=90&name=20%20(1).webp) ![Nova Lady logo](https://www.apexconfiguration.com/hs-fs/hubfs/19%20(1).webp?width=144&height=90&name=19%20(1).webp) ![Pro TV International logo](https://www.apexconfiguration.com/hs-fs/hubfs/21%20(1).webp?width=144&height=90&name=21%20(1).webp) ![RTL Adria logo](https://www.apexconfiguration.com/hs-fs/hubfs/23%20(1).webp?width=144&height=90&name=23%20(1).webp) ![Ring logo](https://www.apexconfiguration.com/hs-fs/hubfs/22%20(1).webp?width=144&height=90&name=22%20(1).webp) ![Multiskill logo](https://www.apexconfiguration.com/hs-fs/hubfs/1%20(1).webp?width=144&height=90&name=1%20(1).webp) ![Acasă Gold logo](https://www.apexconfiguration.com/hs-fs/hubfs/2%20(1).webp?width=144&height=90&name=2%20(1).webp) ![bTV Action logo](https://www.apexconfiguration.com/hs-fs/hubfs/4%20(1).webp?width=144&height=90&name=4%20(1).webp) ![RTL Crime logo](https://www.apexconfiguration.com/hs-fs/hubfs/24%20(1).webp?width=144&height=90&name=24%20(1).webp) ![Acasă logo](https://www.apexconfiguration.com/hs-fs/hubfs/3%20(1).webp?width=144&height=90&name=3%20(1).webp) ![bTV Comedy logo](https://www.apexconfiguration.com/hs-fs/hubfs/7%20(2).webp?width=144&height=90&name=7%20(2).webp) ![Dajto logo](https://www.apexconfiguration.com/hs-fs/hubfs/9%20(2).webp?width=144&height=90&name=9%20(2).webp) ![bTV Cinema logo](https://www.apexconfiguration.com/hs-fs/hubfs/6%20(2).webp?width=144&height=90&name=6%20(2).webp) ![Doma logo](https://www.apexconfiguration.com/hs-fs/hubfs/10%20(3).webp?width=144&height=90&name=10%20(3).webp) ![bTV Story logo](https://www.apexconfiguration.com/hs-fs/hubfs/8%20(3).webp?width=144&height=90&name=8%20(3).webp) ![RTL Passion logo](https://www.apexconfiguration.com/hs-fs/hubfs/28%20(1).webp?width=144&height=90&name=28%20(1).webp) ![bTV logo](https://www.apexconfiguration.com/hs-fs/hubfs/5%20(2).webp?width=144&height=90&name=5%20(2).webp) ![RTL 2 logo](https://www.apexconfiguration.com/hs-fs/hubfs/29%20(1).webp?width=144&height=90&name=29%20(1).webp) ![TN CZ logo](https://www.apexconfiguration.com/hs-fs/hubfs/30%20(1).webp?width=144&height=90&name=30%20(1).webp) ## Structured Delivery Process Structured approach. Clear outcomes. No overengineering Step 1 Step 2 Step 3 Step 4 ### 1. Assess & Diagnose Comprehensive assessment of your current CMDB state, data quality, and automation maturity.  ### 2. Design for Clarity Architect a CSDM-aligned data model and automation framework tailored to your environment.  ### 3. Implement & Automate Build automated discovery, data validation, and self-healing processes for sustained accuracy.  ### 4. Govern & Optimise Establish governance frameworks, KPIs, and continuous monitoring to maintain CMDB health.  Trusted By Fortune 500 Enterprises | ServiceNow Certified Experts ## Ready To Gain Control & Clarity? Partner with specialists who deliver accurate, automated, and resilient CMDBs for enterprise organisations. [![APEX CONFIGURATION GROUP](https://www.apexconfiguration.com/hs-fs/hubfs/Act3%20child/images/ACG-logo.png?width=135&height=93&name=ACG-logo.png)](https://www.apexconfiguration.com/) ServiceNow CMDB specialists delivering enterprise-grade implementation, remediation, and managed services. Address: 20 Wenlock Road, London, England, N1 7GU VAT Number: 505 0347 31 Company Number: 15871442 Email: [contact@apexconfiguration.com](mailto:contact@apexconfiguration.com) [Follow Apex Configuration Group on LinkedIn](https://www.linkedin.com/company/apex-configuration-group) Services - [CMDB Health Check](https://www.apexconfiguration.com/cmdb-health-check) - [Design & Implementation](https://www.apexconfiguration.com/cmdb-design-implementation) - [Managed Service](https://www.apexconfiguration.com/managed-cmdb-services) - [Automation & Optimisation](https://www.apexconfiguration.com/cmdb-automation-tools) - [Health Dashboard & Reporting](https://www.apexconfiguration.com/cmdb-health-dashboard-servicenow) Company - [What is a CMDB?](https://www.apexconfiguration.com/what-is-cmdb) - [Benefits](https://www.apexconfiguration.com/benefits-of-cmdb) - [About](https://www.apexconfiguration.com/about-apex) - [Blog](https://www.apexconfiguration.com/blog) Resources - [Contact Us](https://www.apexconfiguration.com/contact-us) - [CMDB Diagnostic Call](https://www.apexconfiguration.com/cmdb-diagnostic-call) - [Book A Meeting](https://www.apexconfiguration.com/book-a-meeting) © 2026 Apex Configuration Group. 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