Iain Moone

Before founding Apex Configuration Group, I held senior global roles including Director, Global Head of SACM, and CMDB Architect within complex, regulated, multi-national environments.

I help large organisations design, fix, and scale Service Configuration & Asset Management (SACM) and ITSM operating models that actually work at enterprise scale. I’m a Managing Director and ITSM / ITIL Managing Professional with deep experience as a Global Service Owner, SACM Process Lead, and as an ITSM Consultant, supporting multinational organisations through configuration management transformation, CMDB rationalisation, and global process unification.

My work typically sits at the intersection of governance, service design, tooling reality, and organisational behaviour — translating ITIL theory into operating models that survive contact with real environments.

What I’m known for

• Global SACM and Configuration Management process design
• Consolidation and unification of fragmented ITSM processes across regions
• Defining service reporting models, KPIs and meaningful metrics
• Global process owner and executive stakeholder interface
• Designing target operating models for Service Management and SACM
• Advisory support for greenfield implementations and failing programmes

Previous roles include Global SACM Service Owner, Service Demand Management Consultant, and ITSM Process Designer, including contribution to HP Service Center core requirement design and enterprise-wide configuration management standards.

Certifications & professional training (selected)

• ITIL 4 Managing Professional
• ITIL Expert (ISEB v3 Managers Bridge)
• ISO / IEC 20000 Consultant & Internal Auditor
• Practitioner & Manager-level IT Service Management certifications
• Citrix Certified Enterprise Administrator (CCEA)
• Microsoft Certified Professional (MCP)

My focus today is on pragmatic, outcome-driven Service Management — not ceremony — and helping organisations move from theoretical compliance to operational capability.