CI Reclassification in ServiceNow: Managing Class Changes Safely
CI reclassification is what happens when a configuration item (CI) moves from one class in the CMDB to another. It usual …
The 3 Cs of a CMDB: Completeness, Correctness and Compliance
The 3Cs of a CMDB Most people in IT service management have heard the 3 Cs of a Configuration Management Database. Compl …
CMDB AI Readiness Assessment: Is Your Estate Ready To Support AI?
Feed an AI copilot a service map with a duplicate configuration item in it, and it won't ask for clarification. It picks …
Unknown CI Owners Are Driving Up IT Spend
If you’ve ever tried to stop an IT renewal and found nobody could confidently say “we still need this”, you’ve seen the …
CMDB: The Cyber Insurance Risk You Don't See Until It's Too Late
The breach isn’t the first crisis. The inventory is. Most senior teams only discover their “asset problem” when somethin …
