Public Cloud And Unsanctioned Technology: What Your CMDB Isn't Seeing
Public cloud makes it easy for any team to create infrastructure without going through the people who run the configurat …
Recurring Incidents: Spotting Patterns Across Shared CIs
Recurring incidents often don't look recurring. They arrive on different services, through different support groups, wit …
What Is A Configuration Item? Classes, Identifiers And Life Cycle
A configuration item (CI) is any component that needs to be managed to deliver a service, recorded in the configuration …
Why Your Change Advisory Board Is Approving Changes Blind
Most change advisory boards approve changes on configuration data they never see. The risk rating, the impacted services …
CMDB Health Dashboards: Making The Three Metrics Mean Something
ServiceNow's CMDB health dashboard scores the configuration management database (CMDB) on three metrics: completeness, c …
What Your Discovery Gaps Cost During A Major Incident
Discovery gaps cost you twice during a major incident. First, engineers lose time working out what a device is, what it …
Agentic AI For CMDB Accuracy: A Practical Use Case
The most practical use of agentic AI for accuracy in a configuration management database (CMDB) today is evidence-gather …
Why Problem Management Can't Find Root Cause Without A CMDB
Problem management can't find root cause reliably without a configuration management database (CMDB), because root cause …
Change Impact Analysis Is Only As Good As Your CMDB
Change impact analysis in ServiceNow is only as good as the relationships in your configuration management database (CMD …
ServiceNow Discovery Isn't A CMDB: Why Scanning Isn't Enough
ServiceNow Discovery and a configuration management database (CMDB) are often bought as though they were the same thing. …
