What Happens When CI Owners Leave?
Succession on configuration item (CI) ownership means that when an owner leaves or changes role, every CI and service th …
ServiceNow Reconciliation Rules: Which Source Wins
ServiceNow reconciliation rules decide which data source is permitted to write which attribute on a configuration item ( …
Bad CMDB Data Leads To False Patch Compliance
A patch compliance figure is a fraction. The patching tool supplies the top half: servers that received the update. The …
ServiceNow Identification Rules: How CMDB Duplicate Prevention Works
ServiceNow identification rules are the criteria the platform uses to decide whether an incoming record describes a conf …
CMDB Health Assessment: What It Involves And What It Risks
A CMDB health assessment carries very little risk, and the reason is mechanical rather than reassuring. It reads your co …
CMDB Audit In ServiceNow: What To Check When Data Can’t Be Trusted
Run an audit against a CMDB that hasn't been checked against reality in a while, and three things turn up almost immedia …
What’s Slowing Down Incident Resolution In Complex IT Environments?
A network switch fails at 2am. Nobody on the first-response team knows which applications sit behind it, because the dep …
Why ServiceNow Integrations Fail Without Accurate Data
Connect a new discovery source to ServiceNow and the first thing it often does is create a second record for a server yo …
How Your CMDB Data Model Affects Security, AI And IT Performance
A vulnerability scanner flags a server as critical risk. Nobody can say whether it's an internal test box or the system …
How AI-Powered Incident Management Reduces MTTR In ServiceNow
A payment service goes down. Three databases sit behind it, and the alert flood starts within seconds: sixty warnings ac …
